Refund Policy
1. Introduction
At Street Verify, we are committed to providing high-quality API services for address verification and geocoding. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions under which refunds are granted, the calculation method for refunds based on unused services, and the process for requesting and receiving a refund.
2. Scope of Refund Policy
3. Refund Conditions
- Service Non-Delivery: If the API services you have purchased are not delivered due to a fault on our part, you are entitled to a full refund of the payment made.
- Service Malfunction: If the API services provided do not function as described, and we are unable to resolve the issue within a reasonable time frame, you may request a refund for the portion of the service that was affected.
- Service Discontinuation: If Street Verify discontinues the API services for any reason other than breach of these Terms by the user, a pro-rata refund will be provided based on the remaining unused API requests.
- Duplicate Transactions: In case of duplicate transactions or charges, we will refund the duplicated amount.
4. Non-Refundable Situations
- Change of Mind: If you decide not to use the service after purchasing it but the service is functioning as described, no refund will be provided.
- User Misuse: If the API services fail due to misuse, incorrect integration, or failure to follow our provided guidelines and documentation, a refund will not be issued.
- Expired Services: Any unused API requests or services that have expired due to the passage of time as outlined in the purchase agreement are not eligible for a refund.
- Third-Party Service Interference: Refunds will not be provided for issues caused by third-party services or software that interfere with our API services.
5. Calculation of Refunds
- Pro-Rata Calculation: The refund amount will be proportional to the remaining unused API requests. For example, if you prepaid for 1,000 API requests and only used 600, the refund will be calculated based on the 400 unused requests.
- Service Usage: The refund calculation will consider the exact number of API requests used at the time of the refund request. Any partially used requests during a billing cycle will be rounded up to the next full request for the purposes of calculating refunds.
6. Requesting a Refund
- Submit a Request: Contact our support team at [insert email] with your purchase details, including the date of purchase, the service plan, and the reason for the refund request.
- Verification Process: Our team will verify your request to ensure it meets the conditions outlined in this Refund Policy. We may request additional information or documentation to process your request.
- Decision Notification: You will receive a decision regarding your refund request within 10 business days of submitting your request. If approved, the refund will be processed according to the method of payment originally used.
7. Processing Time for Refunds
Once a refund request is approved, we will process the refund within 14 business days. The time it takes for the refund to be credited back to your account may vary depending on your bank or payment provider. Please check with your bank or payment provider for details on their processing times.
8. Payment Methods and Currency
Refunds will be issued in the original payment method and currency used for the purchase. If your payment was made using a cryptocurrency, the refund will be processed in the same cryptocurrency at the exchange rate applicable at the time of the refund.
9. Dispute Resolution
If you disagree with our decision on your refund request, you have the right to escalate the matter by contacting our customer support team at [insert email]. We aim to resolve all disputes amicably and will work with you to find a satisfactory solution.
10. Changes to the Refund Policy
Street Verify reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Refund Policy periodically to stay informed of any updates or changes.
11. Contact Information
- Email: contact@streetverify.com
